Terms of Service

WARRANTY SERVICES

TrendTüccar provides support and maintenance services to ensure the quality and continuity of its web packages and infrastructure services. If a technical issue is detected in the purchased packages, the authorized team will implement the necessary corrections under warranty. Warranty coverage and duration may vary depending on the selected package; details are specified in the proposal and agreement documents.

WARRANTY PERIOD

The warranty period starts from the purchase date and lasts 7 (seven) days. Technical issues reported within this period are handled free of charge. After this period, fees may apply for the support services provided.

RETURN AND CANCELLATION POLICIES FOR E-COMMERCE WEBSITES

1. The Customer may request a return within 7 days from the purchase date.
2. The Company evaluates the return request technically and legally; if deemed appropriate, the return process is initiated.
3. Due to costs incurred for services such as installation, design, or configuration, a 10% service fee deduction may apply is applicable.
4. For approved return requests, the remaining balance will be refunded to the Customer account within 5 business days.

RETURN AND CANCELLATION POLICIES FOR CORPORATE WEBSITES

1. If canceled before project initiation, all payments made by the customer will be refunded.
2. For cancellations after development has started, the cost calculated based on the number of days worked for the project is taken into account, and (number of completed development days × 10%) deduction is applied.
3. For cancellations on the 5th day or later, a fixed 50% deduction is applied; this deduction covers the work done, time spent, and outsourcing costs until project delivery.
4. If third-party licenses or domain/hosting purchases have been made for corporate projects, these costs may be deducted separately from the refund amount.
5. After evaluating return and cancellation requests, for approved cases, the remaining balance will be refunded within 15 business days to the customer. However, the transfer time may vary depending on third-party payment provider procedures.

Note: For corporate projects, cancellation/return terms are explicitly stated during the proposal and agreement phase and approved by the parties. The project scope and contract terms will determine refund calculations.

RETURN POLICY

Customers may request a return within 7 days from the purchase date, even if the service has been used. Requests made after this period may not be considered in accordance with the relevant procedures. Return processes are conducted transparently and in line with principles of accountability.

REGISTRATION AND ACCOUNT MANAGEMENT

Customers are required to create an account with complete and accurate information to purchase services through the Platform. Customers are responsible for maintaining the confidentiality and security of their account information. In the event of unauthorized account use, the Company will take reasonable measures but cannot be held liable for actions of third parties.

INTELLECTUAL PROPERTY RIGHTS

The software, design, brand, visual, and textual content provided by the company are the intellectual property of TrendTüccar. Unauthorized reproduction, distribution, or transfer of this content to third parties is prohibited. In case of violation, the company reserves the right to take legal action.

PRIVACY AND DATA SECURITY

Parties are obligated to protect the confidentiality of trade secrets, customer information, and personal data. The Company processes and protects personal data in compliance with Law No. 6698 on the Protection of Personal Data (KVKK) and relevant regulations. Customers are responsible for taking necessary measures to ensure account security.

PAYMENT AND BILLING

Payments for web packages are processed through the payment infrastructure provided on the Platform. Access to the service is not granted until payment is completed. If payments are not made on time, services may be suspended or terminated; any resulting consequences are the responsibility of the Customer.

SERVICE LEVEL COMMITMENT

The Company commits to providing services with an annual average uptime target of 99.9%, excluding planned maintenance periods. Notifications will be provided in advance for planned maintenance. In the event of unexpected interruptions, the Company will prioritize necessary interventions.

TERM AND TERMINATION

This Agreement comes into effect on the date the service is purchased and is valid for a period of one (1) year. Unless either party provides notice to the contrary, the Agreement is automatically renewed each year. In the event that the Customer breaches their obligations, the Company has the right to unilaterally terminate the Agreement.

DISPUTE RESOLUTION

Parties agree to initially seek resolution through good-faith negotiations. If no agreement is reached, the competent courts and enforcement offices Istanbul (Anatolian) Courts and Enforcement Offices olacaktır. Bu Sözleşme'ye Türk Hukuku uygulanır.

FORCE MAJEURE

In the event of natural disasters, war, epidemics, infrastructure failures, cyberattacks, or similar force majeure events, the obligations of the parties are temporarily suspended. If the force majeure situation exceeds 30 days, parties have the right to terminate the agreement.

LIMITATION OF LIABILITY

The Company does not guarantee that services will be uninterrupted or error-free. The Company is not responsible for damages arising from customer errors, issues from third-party services, internet outages, or malicious attacks. The Company's total liability is limited to the service fee paid by the Customer.

CONTRACT AMENDMENTS

The Company reserves the right to make necessary changes to the terms of the Agreement. Changes take effect on the date they are published on the website. By continuing to use the services, the Customer is deemed to have accepted the changes.

OTHER TERMS

If any provision is partially or wholly invalid, it does not affect the validity of the other provisions of the Agreement. Notifications between the parties shall be made electronically.

The Agreement consists of 13 main clauses and has been executed electronically.